Updated on January 20, 2020
S3Media Stream FAQ
Frequently asked questions regarding the commercial S3Media Stream plugin for WordPress.Please note that the plugin is no longer for sale. We keep this FAQ open (for the time being) for existing customers only.
When your video or audio refuses to play before full download in progressive download, it usually means the index is at the end of the file.
Converting the videos with HandBrake should remedy the problem, selecting the "Optimize for Web" option, or process your video with this tool: http://renaun.com/air/QTIndexSwapper.air
Depends on the protocol you use. The video industry and mobile landscape changes all the time. For HLS, MPEG-DASH and RTMP streaming, it is recommended to have a fallback with a MP4 - H264 video codec and AAC audio codec to play it on most browsers and mobile devices. With version 8, it is even possible to set 2 fallback options. The player is intelligent enough to serve the correct protocol supported by the device in use.In version 7 and lower, it is possible to set a low resolution video as HTML5 fallback if you use private RTMP streaming. It needs to have the same name as the HD version, but it can reside in another bucket.
Yes, most membership plugins work with S3Media Stream. As long as they allow you to work with posts and pages, it should work. We tested with DAP and S2Member without problems.
Yes, all major browsers Google Chrome, IExplorer, Firefox, Safari and Opera, in 32bit and 64bit are supported.
Premium support means that you have priority when it is very busy. Generally, we respond within 24 hours, often much sooner. In the weekend, support is closed except in special circumstances. We understand that you want to move forward so we won't let you wait. That is our pledge to you. If you go to www.footprintaddons.com, where we sell the joomla version of this plugin, you will see some testimonials of customers who experienced Premium Support. We want you to be happy, period.
This is not regulated by the plugin but rather in your CloudFront account. CloudFront will automatically detect if an IP address has been set and check the plugin request against it. If the plugin requesting a video or audio is not accessed via that IP address, an access denied error will show up. But as such , it has nothing to do with the functionality of the plugin itself.
You are free to adapt the plugin for your personal use. We ask you not to remove the credit notices in the files. You cannot claim our work as your own and you are asked to add an extra line in the credits area to state that you adapted the code. Selling the plugin, adapted or not, is not allowed. Any changes make the money back guarantee void and we do not give technical support regarding changes you made.
It is better to ask questions about the plugin upfront, of course. But you can get a refund within 30 days of the purchase. We do require a detailed reason why you do not like it and if it is a small matter, we may adapt the plugin to suit your needs. If we cannot adapt the plugin, we will refund your money. You will be required to remove all files from your computers (local and server(s)).
Yes, you can. We will give you a quote in that case. Please keep in mind that the minimal charge will be $300.00 USD.
Yes, you can. If it is not too much work, and if it is a feature that is worthwhile as an update, we don't even charge it. Example: a customers asked to set the bucket in such a way that he no longer had to fill in the full path to the streamer software, but only the CloudFront distribution name. As this is useful, we added the feature without extra cost.
No, you cannot sell it, but we are working on an affiliate program. If you are interested, contact us. You are not allowed to pass on the plugin to third parties. The license becomes automatically void when you become insolvent or in case you leave this Earthly paradise. It cannot be sold as an asset of your business. This means, when you sell your site, the plugin is not included and the new owner needs to buy a license.