Privacy Policy

Who we are

Our website address is: https://www.wp21century.com.

WP 21 Century is a department of:
Footprint Communications
Reu des Ardennes 46/3
6941 Bomal s/o, Durbuy
Luxembourg, Belgium (Europe)
Vat n° BE0842326719
Data controller: Rudolf Boogerman

What personal data we collect and why we collect it

When you buy a product on this site, we ask for the name, company name(optional), address, e-mail, VAT number (if in EU) and country. The membership system also registers the IP address (internet protocol) as a measure to check whether country and IP address match.
Furthermore, we record which subscription you bought, the date and time and when it expires. This information is saved in the database on the server. This information is also kept in our paper accounts, excluding the subscription expire time and IP address. We are legally obliged to keep that information during 10 years after which it is destroyed.
All personal information collected by WP 21 century is treated as strictly confidential. We may disclose User's personal information if required by law.

We send from time to time a message to the e-mail address you provided when there is an important update related to your subscription. As this is part of the subscription, it is not possible to opt-out unless you wish to terminate the subscription (see also "What if I want you to erase all my information?" further below). The reason is that the video -and audio industry constantly changes, therefore we think it is important to update you if this may affect your project/business.
We don't send product offers or messages that are unrelated to your subscription nor do we send messages after your subscription is expired..
We keep your information in our database maximum 365 days after the expiring date of your subscription to give you the opportunity to renew your subscription with a significant discount.
After this period of grace, your data is erased and you will be treated as a new customer when you re-apply for a subscription.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Any information you send via our contact forms is encrypted and received on our sole e-mail client application which is only accessible to the data controller. We do not save messages in the database on the server.

Cookies

If you leave a comment on our site you may opt-in to saving your nam e, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all.
Please be aware that selecting the last option, impacts severely on the functionality of this website, especially for visitors who wish to buy software, consult the support documentation or download software. This cannot be done without cookies.
Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences if a browser is not listed here:
Firefox - Chrome - Internet explorer
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers.

How do we use cookies?

Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if you logged into the membership area before, the site may remember you the next time. Or when you buy software, cookies are used to track the buying process which is necessary to create your user account.

Cookies used on our site

wordpress_test_cookie Session cookie to check whether cookies is turned on in your browser or not. Expires when you close the browser.
 jwplayercaptionsstate Controls whether subtitles are shown automatically or not on videos and audios.
 jwplayeridstate Checks whether statistics tracking is enabled on videos and audios via the JW Player platform.
On this site it is set to false but this may change later on.
_ga Session cookie from JW Player to monitor traffic levels for the video/audio player. Expires when you close the browser.
PHPSESSID This cookie keeps track of the session cookies. Expires when you close the browser.
_pk_ref.*.****  Created the first time for each unique visitor for traffic analytics(Matoma).
_pk_id.*.**** Persistent cookie with a life cycle of 13 months. Used for Matoma to measure website traffic. To remember a returning user.
_pk_ses.*.**** Session cookies which is deleted when the browser is closed. Used for Matoma to measure website traffic. Groups page visits during a session.

Third party cookies on our pages

Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example, YouTube, JW Player or PayPal, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, audios, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Matomo Analytics - we use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. Comparable with Google Analytics but only saved on our server and we don't share collective information with any third parties.
Recorded IP addresses are anonymized like this: 168.14.xx.xx which means that you are in no way identifiable via these traffic logs.
Traffic logs are deleted each 180 days automatically.

Who we share your data with

We share your IP address with the firewall system to find out eventual fraudulent behavior on the site. We share your username, the subscription, the price, the date and the e-mail address with PayPal (the latter in so far you use the same e-mail address for both your user account and your PayPal account). All PayPal transactions, are subject to the PayPal Privacy Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained 365 days after the last time you bought or renewed a subscription. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). The Website administrator can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. We use a double opt-in procedure to make sure nobody else tries to impersonate you. We expect you to use the same e-mail address we have on record.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments are checked through an automated spam detection service.

How we protect your data

Our hosting provider is chosen for its high level of security measures and its insistence on safe practices on their servers, like using private keyfiles for SSH access and IP address restriction.
Apart from the server firewalls, we also have a firewall and antivirus on website level which blocks illegal intrusions. However, nothing is 100% secure on the Internet, therefore we cannot guarantee total safety.

What data breach procedures we have in place

When there is a data breach that involves leaking personal information, you are informed maximum 24 hours after discovery. However, one particular data breach can proceed undetected: when you have chosen a weak password for your user account or it was written down and easily accessible. You can help us avoid that data breach by making sure that your user password is strong and not easy to find.

What if I don't agree with this privacy policy?

In that case, please don't buy a subscription on this site.