Why and how we process personal information
When you buy a product on this site, we ask for the name, company name(optional), address, e-mail, VAT number (if in EU) and country.
Furthermore, we record which subscription you bought, the date and time and when it expires. This information is saved in the database on the web server and we do our utmost best to protect it against unauthorized access. This information is also kept in our paper accounts, excluding the subscription expire time.
This site uses Matomo to analyze traffic and help us to improve your user experience. The cookies stored for this expire in 13 months. This data is only processed by us and our web hosting platform. Please read our Cookies Policy to learn more.
We send from time to time a message to the e-mail address you provided when there is an important update related to your subscription. As this is part of the subscription, it is not possible to opt-out unless you wish to terminate the subscription. The reason is that the video -and audio industry constantly changes, therefore we think it is important to inform you on changes that may have an impact on your project/business.
We don't send send product offers or messages that are unrelated to your subscription. We hate spam as much as you do.
How long do we keep your information?
We keep your information in our database maximum 365 days after the expiring date of your subscription. This gives you the opportunity to renew your subscription with a significant discount.
After this period of grace,it is no longer possible renew the subscription. You will be treated as a new customer when you re-apply for a subscription.
That said, we are legally obliged to keep the paper account information during 10 years after which it is destroyed.
With whom we share your data?
We share your IP address with the firewall system to find out eventual fraudulent behavior on the site.
Visitor comments are checked through an automated spam detection service.
We hand over personal information to a governmental body if there is a legal requirement.
What if I want to review my information or make changes?